Crvik – vinogradi i vinarija

Terms and Conditions

Terms and Conditions

General terms and Conditions

The General Terms and Conditions regulate the relations between the Buyer and the Seller regarding the conditions and manner of ordering products, product prices, terms and methods of payment, conditions of guarantee for the correctness of the sold item (so-called guarantees), the Buyer’s right to written complaint termination of the contract, delivery of products and other services offered by the Seller, protection of personal and other data and other issues important for concluding a contract of sale through the Internet store.

The Consumer Protection Act, the Electronic Commerce Act, the Civil Obligations Act and other applicable regulations of the Republic of Croatia apply to business conditions.

Seller reserves the right to change the Terms and Conditions at any time. All changes will be published through the Seller’s website and will take effect at the time of their publication on the website. Any changes to the Terms will apply to purchases made after the publication of those changes.

The buyer is obliged to check the valid Terms before each purchase. Prior to the purchase, the customer declares in the application that he has read these General Terms and Conditions and accepts them, while when confirming the order they will be delivered to the Customer as the content or attachment of an e-mail confirming that the contract is concluded. These Terms are available to service users at all times in a way that allows them to save, reuse and reproduce them.

These Terms and Conditions are considered an integral part of any Purchase Agreement concluded between the Seller and the Buyer through the Internet store.

The General Terms and Conditions regulate the relations between the Buyer and the Seller regarding the conditions and manner of ordering products, product prices, terms and methods of payment, conditions of guarantee for the correctness of the sold item (so-called guarantees), the Buyer’s right to written complaint termination of the contract, delivery of products and other services offered by the Seller, protection of personal and other data and other issues important for concluding a contract of sale through the Internet store.

The Consumer Protection Act, the Electronic Commerce Act, the Civil Obligations Act and other applicable regulations of the Republic of Croatia apply to business conditions.

Seller reserves the right to change the Terms and Conditions at any time. All changes will be published through the Seller’s website and will take effect at the time of their publication on the website. Any changes to the Terms will apply to purchases made after the publication of those changes.

The buyer is obliged to check the valid Terms before each purchase. Prior to the purchase, the customer declares in the application that he has read these General Terms and Conditions and accepts them, while when confirming the order they will be delivered to the Customer as the content or attachment of an e-mail confirming that the contract is concluded. These Terms are available to service users at all times in a way that allows them to save, reuse and reproduce them.

These Terms and Conditions are considered an integral part of any Purchase Agreement concluded between the Seller and the Buyer through the Internet store.


SELLER

VINOGRADARSTVO I VINARSTVO CRVIK d.o.o.

Representatives: Kate Bušić

Address: Kotari 12, Komaji

Email: crvik.vino@gmail.com

OIB: 51254622857


THE CUSTOMER

The buyer of the product is any natural person who buys products through the Internet store in the manner regulated by these General Terms and Conditions, ie who selects at least one product, puts it in the cart, pays by credit / debit card, e-banking and sends the order to the Seller.

The buyer can only be an adult and able-bodied person. The contract may be concluded in the name and on behalf of the minor and the completely incapable person by their legal representatives or guardians. Partially able-bodied persons may conclude a contract only with the consent of their legal representative or guardian. The Seller shall not be liable for any act contrary to this provision.


AGE RESTRICTIONS

The sale of alcoholic beverages to persons under 18 years of age is prohibited. Each customer is obliged to present a document proving his / her majority at the request of the deliverer.


PLACING ORDERS

Goods are ordered via an electronic form. The webshop is always open for ordering and there are no opening hours for orders. Orders are processed on weekdays from 10.00 to 16.00. The customer needs to fill in a ‘Profile with basic data’ for payment and delivery of the desired products and will be notified by e-mail about the executed order.

Click on “Add to cart” for the product you want to buy. You can choose quantities in the cart or cancel the purchase. Once you have selected the desired items, click on the cart and select “Checkout”. Fill in your details on the cash register page, select the delivery method, then the payment method and select “Order”. Notification of a successful purchase will arrive at your e-mail address.

VINOGRADARSTVO I VINARSTVO CRVIK d.o.o. undertakes to deliver all ordered products that are in stock at the time of delivery. If VINOGRADARSTVO I VINARSTVO CRVIK d.o.o. unable to deliver any of the ordered products, will contact the buyer of the goods by phone or e-mail. All other ordered products will be delivered.


PRICES

Prices listed on the web are retail, with separately indicated VAT and return fee 0,50kn


PAYMENT

It is possible to pay in the following ways:

– payment slip or bank transfer


CONVERSION STATEMENT

All payments will be effected in Croatian currency. The amount charged on your credit card account is converted into your local currency according to the exchange rate of credit card associations.


DELIVERY

We deliver the goods by courier service GLS or Gebruder Weiss or by our own transport to all addresses within the Republic of Croatia and to the addresses of the countries offered to the menu.


Standard delivery in Croatia

The minimum order quantity is 1 package of wine or 6 bottles. 

Delivery price for Croatia is 60.00 kn (including VAT).




UNILATERAL TERMINATION OF THE CONTRACT


1. Calculation of the deadline for unilateral termination of the contract

The buyer has the right to unilaterally terminate the contract, without giving a reason. In order to be able to exercise the right to unilateral termination of this Agreement, you must notify us of your decision to unilaterally terminate the contract before the expiration of the term by an unequivocal statement sent by mail to VINOGRADARSTVO I VINARSTVO CRVIK doo, Kotar 12, 20213 Čilipi, Croatia or by e-mail. : crvik.vino@gmail.com, in which you will state your name and surname, address, telephone number, e-mail address.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third person designated by you, who is not a carrier

 

2. Refund of the amount paid


If you unilaterally terminate this Agreement, we will refund the money we received from you, including shipping costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the contract, but not before the goods are returned.

The refund will be made in the same way as you made the payment. In the event that you agree otherwise to a refund, you will not incur any costs in relation to the refund.


3. Return of goods

In case of unilateral termination of the contract, the consumer bears the direct costs of returning the goods, and is obliged to return the goods VINOGRADARSTVO I VINARSTVO CRVIK d.o.o. undamaged, without undue delay, through the postal service provider, together with the invoice, and no later than within 14 days from the day when he sent the decision on unilateral termination of the contract to the trader. A consumer shall be deemed to have fulfilled his obligation on time if he has sent the goods to the trader before the expiry of the above period. The consumer is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. VINOGRADARSTVO I VINARSTVO CRVIK d.o.o. he is obliged without delay, and no later than 14 days from the date of receipt of the consumer’s notice of unilateral termination of the contract, to return to the consumer what he paid, but not before the goods are returned. In the event that the goods are impaired by the handling of the consumer, VINOGRADARSTVO I VINARSTVO CRVIK d.o.o. has the right to a proportional reduction of the amount returned to the consumer. In the event that the goods returned by the consumer are damaged and are not for resale VINOGRADARSTVO I VINARSTVO CRVIK d.o.o. is not obliged to accept the return of goods.


4. Costs of returning goods

The consumer bears the direct costs of returning the goods through the postal service provider or delivery service according to their price list.

 

5. Replacement of damaged goods

If damage occurs during the transport of goods, VINOGRADARSTVO I VINARSTVO CRVIK d.o.o. will replace damaged items at its own expense or refund the amount paid no later than 14 days from the date of receipt of information about damage to items. The refund will be made in the same way as you made the payment. In the event that you agree otherwise to a refund, you will not incur any costs in relation to the refund.


6. Replacement of incorrectly delivered goods or goods with material defects

If there is a delivery of wrong items or items with a defect, VINOGRADARSTVO I VINARSTVO CRVIK d.o.o. will replace the items at its own expense or refund the amount paid no later than 14 days from the date of receipt of the information on the faulty or defective items. The refund will be made in the same way as you made the payment. In the event that you agree otherwise to a refund, you will not incur any costs in relation to the refund.

 

REFUND


If it happens by chance that the goods you paid for for some reason are not currently in stock, we will refund within 24 hours. If necessary, we will contact you if you want the rest of the order to be sent. We will try to update the offer daily so that if something is missing, it will be blocked for the order so that the possibility of omissions is minimal.

Errors in the pricing system are possible. In this case, the seller is not obliged to deliver the listed products at the price of the product so low that the buyer knows or should have known that it was a mistake and not the real price of the product.

The images of the item are symbolic and the year on the item label may differ from the year currently available and specified in the product specification.


CONSUMER COMPLAINTS

Please send all possible complaints in writing and we will respond to them as soon as possible. The address is: VINOGRADARSTVO I VINARSTVO CRVIK d.o.o., Kotar 12, 20213 Čilipi, Croatia or by e-mail at crvik.vino@gmail.com

We also ask you to inspect the goods upon collection, as we will not be able to accept subsequent complaints.

For any additional questions feel free to contact us.